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Accessibility Commitment and Customer Service Standard
We at Hospall are committed to ensuring that our goods and services are accessible to all people, including individuals with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, and in alignment with our company values of compassion, dignity, independence and respect for all.
Hospall Private Homecare Inc has developed a Customer Service Standard which documents how we will meet our Accessibility Commitment. This is our assurance to you, a valued client, potential customer, future employee or partner organization, that we will provide goods and services in an accessible manner through the principles listed below:
- Make all reasonable efforts to ensure that the provision of goods and services to persons with disabilities are integrated into our regular practice.
- Offer and provide alternative measures and/or formats when requested by an individual with a disability.
- Ensure that accessible goods and services are delivered in a timely manner.
- Ensure that all communication shall be provided in a manner that respects the dignity and independence of persons with disabilities.
- Take all reasonable measures to ensure goods and services are accessible to persons using assistive devices, including training employees in how best to support a customer using an assistive device.
- Welcome persons with disabilities who are accompanied by a service animal. We will ensure that all staff who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
- Publicly notify customers of temporary disruptions of services or facilities via the Hospall website and social media channels. Notification will be made via phone and email to regular customers or customers with scheduled appointments.
- Maintain an accessible feedback process regarding the provision of goods and services to persons with disabilities via the Hospall website and through alternative options, with a commitment to review and respond in a timely manner.
- Ensure that all employees and applicable third parties who interact with customers are provided with accessibility training. Training will also be required for those individuals who are involved in the development or implementation of customer service policies, practices and procedures.
Hospall Private Homecare welcomes feedback on our Accessibility Commitment and Customer Service Standard. If you have a question, concern or complaint, please contact us through any of the methods listed on our Contact Us page: https://www.hospall.com/pages/homecare-for-seniors-king-city-ontario
Supporting Documents
Do you want your loved one to live independently and safely in their own home for as long as possible?
Our caregivers are highly qualified and passionate about helping our clients retain their independence for as long as possible. We encourage our clients to be physically, mentally, socially and emotionally engaged because we know that leads to a better quality of life.