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Accessibility Commitment and Customer Service Standard
We at Hospall Homecare are committed to ensuring that our goods and services are accessible to all people, including individuals with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
We continually work to remove barriers and improve accessibility in alignment with our company values of compassion, dignity, independence, and respect for all.
Hospall Homecare operates as the business name of Hospall Private Homecare (HPH) Inc., and is an Ontario-registered corporation.
Hospall Homecare – Accessibility Commitment and Customer Service Standard
Last Updated: October 2025
Hospall Homecare operates as the business name of Hospall Private Home Care Inc. (“HPH Inc.”), an Ontario-registered corporation. This document outlines our Accessibility Commitment and Customer Service Standard in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
1. Statement of Commitment
Hospall Homecare is committed to providing services that are accessible to all individuals, including people with disabilities. We believe in integration, independence, dignity, and equal opportunity. Hospall Homecare strives to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards in a timely manner.
2. Communication
Hospall Homecare is committed to communicating with individuals in ways that take into account their disabilities. We will provide accessible formats and communication supports upon request. Alternate communication methods such as email, phone, or in-person meetings will be made available as needed.
3. Assistive Devices
Hospall Homecare welcomes the use of personal assistive devices by clients, visitors, and staff. We ensure that our team members are trained to interact appropriately with individuals using assistive devices.
4. Service Animals and Support Persons
Hospall Homecare welcomes clients and visitors who are accompanied by a service animal or support person. Service animals are permitted in areas of our premises that are open to the public. If a service animal is excluded by law, we will ensure alternative measures are made available.
5. Temporary Service Disruptions
Hospall Homecare will provide notice in the event of a planned or unexpected disruption in services or facilities that are used by individuals with disabilities. Notices will include the reason for the disruption, its duration, and any available alternatives. Notices will be posted at affected locations and, where appropriate, on our website.
6. Training
Hospall Homecare provides training to all employees, volunteers, and individuals who interact with the public or third parties on behalf of the organization. Training covers the requirements of the AODA and the Ontario Human Rights Code as it pertains to individuals with disabilities. Additional training will be provided when changes are made to our accessibility policies or procedures.
7. Feedback Process
Hospall Homecare encourages feedback regarding the delivery of our services to people with disabilities. Feedback can be submitted in person, by mail, by telephone, or by email. All feedback will be directed to management and will be reviewed in a timely manner.
Contact Information:
Hospall Homecare
2174 Unit 2, King Road
King City, Ontario L7B 1L5
Phone: 905-539-3039
Email: info@hospall.com
Website: www.hospall.com
8. Modifications to This Policy
Hospall Homecare is committed to developing accessibility policies that respect and promote the dignity and independence of individuals with disabilities. Any policy that does not respect and promote these principles will be modified or removed. This document may be reviewed and updated periodically to ensure continued compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Supporting Documents
Do you want your loved one to live independently and safely in their own home for as long as possible?
Our caregivers are highly qualified and passionate about helping our clients retain their independence for as long as possible. We encourage our clients to be physically, mentally, socially and emotionally engaged because we know that leads to a better quality of life.