(905) 539-0309
Our mission is to provide consistent, compassionate care for our clients by elevating and enriching their health and well-being while maintaining their dignity.
About HosPall Homecare
Founded in 2014, Hospall Homecare provides trusted, compassionate healthcare support for individuals of all ages and stages of life. While many families come to us for in-home care, our services extend far beyond the home- we also support clients in retirement communities, long-term care facilities, hospices, and hospitals.
Our dedicated nurses and personal support workers don't just provide daily assistance; they also act as advocates, ensuring clients are supported at medical appointments, during hospital stays, and throughout transitions in care. Families can feel confident knowing their loved one has a professional voice and trusted companion every step of the way.
We are proud to be Accredited with Exemplary Status by Accreditation Canada, a recognition of our commitment to safety, quality, and excellence. From personal support and companionship to specialized nursing and palliative care, our team is focused on preserving dignity, independence, and comfort for every client.
At Hospall. we believe that care is not limited by setting. Whether at home, in a facility, or in a hospital, our mission remains the same: to provide exceptional, compassionate care tailored to each person's unique needs.
About Our Founder & CEO- Michelle Frauley
Michelle Frauley is the Founder and CEO of Hospall Homecare. With over 35 years of nursing and leadership experience, Michelle has dedicated her career to helping individuals of all ages receive compassionate, high-quality care in the comfort of their home.
Michelle's background spans family medicine, palliative and end-of-life care, women's health, long-term care, the operating room, and community nursing. Her experience has shown that the best healthcare is built on trust, dignity, and compassion, values that remain the foundation of Hospall today.
Since founding Hospall in 2014, Michelle has grown the organization into one of York Region's most trusted home care providers. Under her leadership, Hospall has earned Accreditation Canada Exemplary Status, recognition as an Age Friendly Business, and membership in leading professional associations such as Home Care Ontario and the Ontario Home Care Association.
Her dedication has been recognized both professionally and in the community. She has been honoured by the International Nurses Association as a Worldwide Leader in Healthcare, nominated three times for the Toronto Star Florence Nightingale Award and recognized with nominations for the Citizen of the Year ( Township of King, 2022) and the York Region Portraits of Giving Award (2024).
Michelle is also a committed community leader, serving as President of the King Chamber of Commerce and as a Board Director for the York Region ALzheimer Society.
Outside of work, Michelle enjoys travelling with her husband, Bruce, supporting local charities, and staying actively involved in her community. Her guiding belief is simple yet powerful:
"Life is a gift- and every person deserves to live it with dignity, comfort, and compassion, at every stage of life."
Bruce Frauley,
Chief Operating Officer
Bruce Frauley is a graduate of Cornell University with a degree in Business Management and Marketing. He brings more than three decades of experience in sales, marketing, and business operations, providing the expertise necessary to support and guide the Hospall Homecare team.
As Chief Operating Officer, Bruce oversees Hospall' day-to-day business operations. He is responsible for managing human resources, developing and implementing operational plans, and ensuring that procedures are followed with efficiency and care. He is also focused on evaluating organizational performance and making improvements that maximize staff and company producitivity.
Outside of his professional rol, Bruce is passionate about community involvement. He enjoys travelling, sports, and is dedicated to using his leadership skills to help others in meaningful ways.
Erwin Delemos,
Senior Nurse Manager, RN
Erwin de Lemos has been a registered nurse for over 25 years and brings a wealth of experience to Hospall Homecare. Before becoming a nurse, he worked as a live in personal support worker, giving him the firsthand insight into the importance of compassionate, hand-on care.
Throughout his career, Erwin has gained extensive experience in family medicine, palliative and end of life care, and complex long term care. He also served as a flight nurse, providing ciritcal care for patients in unstable environments-experience that honed his abiliity to stay calm and deliver expert care in high-pressure situations.
Since joining Hospall in 2014, Erwin has been a cornerstone of our care team as Senior Nurse Manager. He is deeply passionate about helping others, mentoring staff, and ensuring clients receive the highest standard of care.
Outside of work, Erwin enjoys travelling and spending quality time with his family.
Juliana Machado,
Client Care Coordinator, RN
Juliana Machado graduated as a Registered Nurse in 2006 in Brazil, post-graduate in Emergency and ICU, and MBA in Hospital Management. Juliana moved to Canada in 2018 , Juliana joined the Hospall team as a Personal Support Worker, later advancing to Homecare Manager in 2022. In 2024, she was promoted to her current role as Client Care Coordinator.
Juliana recently achieved her RN designation in Canada after successfully passing the NCLEX exam, a milestone that reflects her dedication to professional excellence and patient care. She shares, " Nursing is the science of knowing how to care, advocate, and build therapeutic relationships with clients, families, and team members."
Outside of work, Juliana loves spending time outdoors with her daughter.
DR. RHEA UY,
(MEDICAL DIRECTOR)
DR. UY’S PHILOPHY:
“Growing old in AGE is a FACT of life, and growing old with DIGNITY is a basic HUMAN RIGHT. But growing old with GRACE is a CHOICE, and a GIFT we can give to those who once cared for us when they’re no longer able make that choice.
I consider it the greatest of honors to care for those who have walked before us and made possible the life we all enjoy today. Even if those afflicted with dementia become unable to recount what has just happened, short as it may be, they still go through life’s experiences in the PRESENT. AND in those very fleeting moments of the present, we all have the capability to turn their life’s experiences around with power of the simplest of gestures - a smile, a kind word, an honest compliment, a listening ear, a gentle touch or the smallest act of caring – all of which can make the most significant of differences.”
... Read MoreKaren Dubeau
Director of Operations and Innovation
Karen Dubeau brings a dynamic blend of engineering and business expertise to her role as Director of Operations and Innovation at Hospall Private Homecare. As a seasoned entrepreneur and change leader, she is deeply embedded in York Region’s Innovation ecosystem. Karen has successfully forged partnerships with major health organizations and post-secondary institutions and is excited to contribute to Hospall's position at the forefront of innovative care solutions.
Having experienced first-hand the complexities of helping aging family members navigate the healthcare system, Karen became passionate about supporting individuals and families through all stages of life. She was drawn to Hospall by its values-driven leadership, commitment to compassionate care, and strong community support. Karen is committed to advancing Hospall's mission by implementing solutions, processes, and partnerships that set the standard for quality care. She is now pursuing her accreditation as a Certified Professional Consultant on Aging, as well as being appointed as a member of the King Township Age Friendly Steering Committee, working to develop an Age-Friendly Community Action Plan.
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Our Main Goal
We strive always to provide the highest quality of personalized private care for our clients and their family members in the comfort of their homes. We strive to help our clients lead safe, balanced lives and create peace of mind.
We encourage our clients to be physically, mentally, socially, and emotionally engaged. We believe we can help individuals retain better cognitive function, maintain better health, and live independently longer within their homes.
Our Values
Our values serve as a compass for our actions and reflect how we interact with our clients, keeping them at the center of what we do. These values differentiate Hospall from other homecare providers. We believe in:
- Integrity
- Communication
- Professionalism
- Client Centricity
- Balance
- Quality
Integrity
At Hospall, we believe integrity is represented by honesty, sincerity, and strong ethics. Our word is our promise, and our goal is to earn and maintain your trust. Our team is comprised of dedicated, caring individuals that want the best for our clients. We will ensure consistency of caregivers and continuity of care for each of our clients, understanding that adjusting to change is difficult for some.
Do you want your loved one to live independently and safely in their own home for as long as possible?
Our caregivers are highly qualified and passionate about helping our clients retain their independence for as long as possible. We encourage our clients to be physically, mentally, socially and emotionally engaged because we know that leads to a better quality of life.