FAQ

HosPall offers a full range of in-home care services: personal care (bathing, dressing, mobility), companionship, nurse visits, medication and wellness oversight, overnight and 24-hour care, and specialized programs for dementia, palliative, Parkinson's, and post-hospital recovery. Every client is assessed and supervised by a Registered Nurse.

We serve York Region and North Toronto, including King City, Aurora, Newmarket, Bradford West Gwillimbury, East Gwillimbury, Vaughan, Richmond Hill, Markham, Stouffville, Thornhill, Bolton, New Tecumseth, Innisfil, and North Toronto. Visit our Service Area page for the full list with neighbourhood details.

Yes. HosPall provides round-the-clock care (including live-in, overnight, and 24-hour shift coverage), and our office has an answering service for after-hours inquiries so a real person is always reachable.

In most cases we can start care within 24 to 48 hours of your first call. Urgent post-hospital discharge requests can often be accommodated same-day, depending on caregiver availability in your area.

HosPall is a private home care provider. Our services are not funded by OHIP or Ontario Health atHome (formerly LHIN). Many clients use private health insurance, long-term care insurance, veteran's benefits, or family contributions to pay for care. See our Paying for Care page for funding pathways and tips.

Pricing depends on the type of care, number of hours, and time of day. Visiting personal care starts at an hourly rate; overnight and 24-hour care are billed at flat shift rates. We provide a written quote after a complimentary in-home assessment with one of our Registered Nurses.

Every client is assessed and clinically managed by a Registered Nurse, but day-to-day care is delivered by a matched team that may include Personal Support Workers (PSWs), nurse aides, and Registered Practical Nurses (RPNs) depending on the level of care required. Complex medical needs are handled by an RN.

After the nurse-managed in-home assessment, our coordinators match caregivers based on the client's clinical needs, personality, language, cultural background, and schedule. We aim for continuity (the same small team of caregivers visits each client whenever possible) because relationships matter as much as skills.

Yes. We have dedicated Specialized Care programs for dementia and Alzheimer's, Parkinson's support, palliative and end-of-life care, post-hospital recovery, and complex chronic conditions. Our Medical Director and Senior Nurse Manager train our caregivers in the specific techniques each condition requires.

Call us at 905·539·0309 or use the contact form on our website. A coordinator will answer your questions, arrange a free in-home assessment with a Registered Nurse, and prepare a personalized care plan and quote, usually within 48 hours of the first call.